Shipping Policy

How long does shipping take? Orders are delivered in South Africa to your doorstep in 4 to 9working days.

Where can I find my tracking code? Tracking codes are sent to you via email. Once your order has been shipped you will receive a notification from us.

I received the wrong order, now what? If you received an incorrect order, please contact us immediately.

 Once your order has begun processing through our delivery department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.  We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.   Tracking  All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the courier's sorting facility.  With some shipping companies, it can take several days for the tracking information to updated on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, kindly contact us.  Deliveries  Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:  

*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.

Lost/Stolen/Damaged Packages:

We are not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honour your claim if it is not reported.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions, or any concerns. Kindly feel free to email us to let us know how our service rates are. We take your feedback very seriously and are always striving to improve.